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A chatbot is a computer program that uses artificial intelligence (AI) to simulate human conversation. Chatbots can be used for customer service, sales, and more. 
How chatbots work

• Chatbots use natural language processing (NLP) to understand user inputs. 
• They can use machine learning and generative AI to provide relevant responses. 
• Some chatbots can learn from conversations by considering past interactions and user preferences. 

Types of chatbots

• Menu-based chatbots: Guide users through a series of options or buttons 
• Rules-based chatbots: Use predefined rules to converse with users 
• AI-powered chatbots: Use AI to understand user inputs and provide relevant responses 
• Voice chatbots: Interact with users using voice 

Where chatbots are used 

• In messaging apps
• On websites and apps
• On phone calls (also known as integrated voice response, or IVR)

Examples of chatbots 

• ChatGPT, an AI chatbot that became popular in 2023
• Amazon's Alexa, an AI chatbot

Chatbots can help organizations scale, personalize, and improve communication.