CHATBOTS

Post by **admin** » Tue Mar 04, 2025 11:00 am

A chatbot is a computer program that uses artificial intelligence (AI) to simulate human conversation. Chatbots can be used for customer service, sales, and more.
How chatbots work

Chatbots use natural language processing (NLP) to understand user inputs.
They can use machine learning and generative AI to provide relevant responses.
Some chatbots can learn from conversations by considering past interactions and user preferences.

Types of chatbots

Menu-based chatbots: Guide users through a series of options or buttons
Rules-based chatbots: Use predefined rules to converse with users
AI-powered chatbots: Use AI to understand user inputs and provide relevant responses
Voice chatbots: Interact with users using voice

Where chatbots are used

In messaging apps
On websites and apps
On phone calls (also known as integrated voice response, or IVR)

Examples of chatbots

ChatGPT, an AI chatbot that became popular in 2023
Amazon's Alexa, an AI chatbot

Chatbots can help organizations scale, personalize, and improve communication.