Purpose
- Improve compliance: CMDBs can help organizations meet regulatory compliance standards.
- Improve IT service management: CMDBs help IT teams build more efficient processes for change management, incident management, and problem management.
- Improve business decisions: CMDBs help leaders understand critical CIs and their relationships, which can lead to better business decisions.
- Information about the configuration of hardware, software, systems, facilities, and personnel
- Interdependencies between items
- History of changes to each item
- Class and attributes for each item
- Reduced downtime of infrastructure
- Reduced costs of operations and equipment repair
- Improved ability to perform root cause analysis
- Improved ability to assess how changes impact IT services
